Delete your account and data

• SaveLife — the customer app for booking ambulances
• MediFleet Driver — the app used by SaveLife drivers
• Accounts and records created through savelife.health, WhatsApp or our phone lines

Both apps are published by SaveLife Health Services, Bengaluru, Karnataka, India.

1. Open the SaveLife app and sign in
2. Go to Profile
3. Tap Delete account
4. Confirm with the OTP sent to your registered mobile number

Your account is closed immediately and you are signed out. Deletion of the underlying data follows the timeline in section 6.

You do not need the app installed to request deletion.

• Email — info@savelife.health with the subject Data Deletion Request
• WhatsApp — send DELETE MY DATA to +91 88840 92777

Include the mobile number you used to book with, so we can find your records. We verify the request is genuinely from you before deleting anything — this protects you from someone else deleting your data.

• Your account, profile and saved addresses
• Your mobile number and email from our active systems
• Patient details you shared that are not part of a billed trip
• Your WhatsApp conversation history with us
• Call recordings linked to your number
• Enquiries that never became a booking
• Device tokens and push notification settings
• Feedback and ratings you submitted

For up to eight years from the date of the trip, we retain:

• The invoice, including the name and amount on it
• Trip date, vehicle used, route distance and fare breakdown
• Payment record for that trip

These are locked to that legal purpose only. Once your deletion request is processed, we stop using them for anything else — no marketing, no service messages, no profiling. When the statutory period ends, they are deleted automatically.

• Immediately — your account is closed and you can no longer sign in
• Within 7 days — we verify the request and confirm by email or WhatsApp
• Within 30 days — data is deleted from our active systems
• Within 90 days — data is removed from encrypted backups as those backups cycle out

You will get a written confirmation once deletion is complete. If you book with us again afterwards, a fresh account is created and none of your earlier data is restored.

If you are a current SaveLife driver, your account cannot be deleted while you are engaged with us, because it is the system of record for your duty, trips and pay.

After your engagement ends, your login is disabled and your location history is deleted. Your identity documents, attendance and pay records are retained for the period required under labour and tax law, then deleted. Write to info@savelife.health for anything specific to your record.

Questions about deletion, or a request that has not been actioned? Our Grievance Officer is listed on the grievance page. Full details of how we handle data are in our Privacy Policy.